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Greater Sales and Customer Satisfaction

Industry

Kitchenware

Platform

Magento

Challenge

Optimizing over 40,000 monthly product searches; Helping customers find the exact right item in a timely manner; Managing high stock inventory.

Solution

Seamless integrated on-site search Relevant, Self-Learning & Lightning-Fast Site Search

Results

4x

increase in conversions for visits with site search

5x

longer sessions

3x

increase in product page views

About

Everten is Australia’s leading online retailer of kitchenware, homeware, giftware and tableware. Everten is a family owned 100% Australian company that LOVE to cook. This is reflected in an extensive product range, coupled with great product advice and excellent service, as rated by the customers.

everten about

We have always been satisfied by the speed in getting assistance and rectifying issues with InstantSearch+. Not only is the speed of search fantastic, you could also say it is the speed in conversion that has helped. We found that the percentage of customers who convert using InstantSearch+ is 4 times that of customers who don’t.

DAVID KAHN

DAVID KAHN |
Marketing Director

Challenges

Managing over 10,000 unique inventory items at any given time
Helping customers find the exact right item in a timely manner
Optimizing over 40,000 monthly product searches

Solutions

Greater Sales and Customer Satisfaction

Everten found their staff uses InstantSearch+ not only to direct customers to particular products they are calling to ask about, but also helps customers direct the staff to products when they wish to obtain more information and advice, ultimately leading to greater sales and customer satisfaction

We have found by analyzing search queries that many customers search for a specific item in specific sizes, i.e Le Creuset Casseroles, of which there are many variations. Having InstantSearch+ helps them find these specific products quickly without needing to go through the long-winded process of browsing through our category tree

DAVID KAHN |
Marketing Director
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Results

image descriprion

Thanks to InstantSearch+, conversion rate from search has increased by 4x. Everten also sees an improvment in overall customers’ satisfaction, with shoppers spend more time on site and view 3x more product pages.


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