InstantSearch+ services enhance user’s experience with personal, relevant search suggestions and results, product recommendations, and other conversion services. To improve user’s experience, InstantSearch+ products may collect non-personally identifiable data from users. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. Your privacy matters to us so please do take the time to get to know our practices – and if you have any questions contact us.
GDPR and InstantSearch+ compliance
The General Data Protection Regulation (GDPR), which came into force on May 25th, 2018, aims to protect the fundamental right to privacy and the protection of personal data of European Union (EU) citizens.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Information we collect
We collect information to provide better services to all of our users. We collect information in two ways:
You are solely responsible for the truthfulness and accuracy of the information which you provide to us. If the provided information is false, we may disable your account immediately.
How we use the data
We use the information we collect from all of our services to provide, maintain, improve them, and develop new ones. We also use this information to offer users personalized experience– like giving more relevant search suggestions.
When you contact us, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to provide you our Service, customer or technical support, or inform you about our services, such as letting you know about upcoming changes or improvements. We may also use your information to provide you with direct marketing and promotional messages. For example, we may use contact information such as your email address to send you newsletters, special offers or promotions, or to otherwise contact you about our products or information we think may interest you. If you are located in a jurisdiction that requires opt-in consent to receive electronic marketing messages, we will only send you such messages if you opt-in to receive them. You may opt out of receiving marketing emails by following the opt-out instructions in the email or emailing email@example.com. We may still email customer service and transaction-related communications, even if you have opted out of receiving marketing communications.
We may also use collected information for the following purposes:
We use information collected from cookies and other technologies to improve your user experience and the overall quality of our services. For example, by saving your searches on a specific site, we’ll be able to provide you with a relevant contextual search history when you return to that site and search again for a similar query.
Our goal is to be clear about what information we collect, so that you can make choices about how it is used. For example, you can set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that our cookie dependent services such as InstantSearch+ Personal may not function properly if your cookies are disabled.
Information we share
We do not share personal information with companies, organizations and individuals outside of InstantSearch+ unless one of the following circumstances apply:
We may share aggregated, non-personally identifiable information publicly and with our partners. For example, we may share information publicly to show trends about the general use of our services.
Third Party Websites
Our Service or Site may include links to other websites with privacy practices that may differ from ours. Any information you submit to a website not belonging to us is governed by that site’s privacy statements, not this one. We encourage you to carefully read the privacy statement of any website you visit, and we will not be responsible for the content, privacy practices, or any other aspect of such third party websites.
We work hard to protect InstantSearch+ and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
We restrict access to personal information to InstantSearch+ employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Users in the European Economic Area
Individuals in the European Economic Area (EEA) have the following rights with respect to their personal data:
Users in California
California residents may request and obtain from us, once a year, free of additional charge, a list of third parties, if any, to which we disclosed their personal data for direct marketing purpose during the preceding calendar year and the categories of personal data shared with those third parties. If you are a California resident and wish to obtain that information, please submit your request by sending us an email at firstname.lastname@example.org with “California Privacy Rights” in the subject line.
Children’s Online Privacy Protection Act (COPPA) Compliance
The Service and Site are not directed toward children and you are responsible for refraining from providing us with any personally identifiable information relating to children under the age of 13. We do not knowingly collect any personal data from children under the age of 13. Parents and legal guardians must monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal data through the Service or Site. If you have reason to believe that a child under the age of 13, without a parent or guardian’s consent has provided personal data to us through the Service or Site, please contact email@example.com.
Changes to policy
From time to time, we may revise this policy and we will post the revised Policy on the Site. All substantial changes made to this policy will be notified on the Site, at our sole discretion, and will take effect immediately. Your use of the Site or Service after any such change constitutes your agreement to the updated Policy.
Please direct all questions in connection with this Policy via e-mail to: firstname.lastname@example.org